Bank Teller 101 Certificate (Updated For COVID-19)

Financial institution experts Kim Shacklett, Jennifer Miller, and Jason Johnson offer concrete and detailed guidance for tellers. They will enable all your frontline staff members to stay safe, provide a high level of customer service, and spot illegal activity.

What You'll Learn

  • Understand and adhere to COVID-19 safety protocols
  • Process checks while spotting alterations and forgeries
  • Identify signs of abuse, money mule scams, and other illegal activity
  • Maintain security of the branch
  • Handle cash and process transactions accurately
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Training Overview

Develop and certify teller skills. Equip frontline staff to protect themselves, their clients/members, and your institution.

Tellers are the primary touchpoint your institution has with the public. They must be customer service champions, accurate money handlers, and vigilant detectives. In the age of COVID-19, tellers’ jobs have become even more complicated, requiring them to keep the branch safe from the virus while spotting new fraud schemes fostered by the pandemic.

Our Bank Teller 101 certificate program will enable tellers to:

  • Understand and adhere to COVID-19 safety protocols
  • Process checks while spotting alterations and forgeries
  • Identify signs of abuse, money mule scams, and other illegal activity
  • Maintain security of the branch
  • Handle cash and process transactions accurately


We have packed a large volume of interesting and useful content into five engaging 20-minute videos. By enrolling all your frontline staff members in this online training program, you will ensure they adhere to proven best practices. This training package is also perfect for anyone pursuing a new career in a financial institution, providing content that will set the foundation for a successful career and certifying that you already have the most important basic skills to launch your start as a teller.


The certificate each participant receives will allow your institution to demonstrate consistent training and adherence to appropriate procedures. This documentation will please regulators and reduce liability.

Training 1 :

COVID-19 Teller Safety Precautions

  • Sanitizing your station
  • Shared items vs. non-shared items
  • Customer interaction
  • Cameras and security protocols
  • COVID-19 exposure and tests

Training 2 :

Check Basics For Tellers

  • Endorsements
  • Spotting altered and forged items
  • Check deposit process
  • Process for checks returned unpaid

Training 3 :

Bank Secrecy Act (BSA) Training For Tellers

  • Signs of elder and dependent adult abuse
  • Money mule scams
  • Fraudulent unemployment deposits
  • Large transaction information collection

Training 4 :

Security Protocols For Tellers

  • Opening and closing procedures
  • Protocols for entering and exiting the institution
  • Robbery response kit
  • Maintaining an efficient workstation
  • Allowable personal items
  • Camera placement

Training 5 :

Basic Teller Operations

  • Cash handling procedures
  • Triple counting
  • Organizing and maintaining an appropriate cash level
  • Using a money counter
  • Debits and credits for deposits, withdrawals, and loan payments
  • Preparing your station between transactions
  • Handling customer/member disputes involving cash
Recommended Audience
Who Should Attend?
  • Tellers
  • Teller supervisors
  • Bankers
  • Credit Union employees
  • Branch managers
  • Other frontline staff
  • People looking to start a career as a teller or in a financial institution
  • Training leaders
What's included
Training includes
  • Certificate of Attendance
About

Expert Presenter

Jennifer A. Miller
  • Director of Training at UMACHA
  • 25 years of baking experience, most recently in software product management, design, and consulting AAP
  • Works with financial institutions and corporations to provide education and training on electronic payments
  • Focuses on balancing regulation with managing market expectations in innovative ways
About

Expert Presenter

Jason Johnson
  • Associate Director of Education Services at UMACHA
  • Over five years of community banking experience
  • Background as a teller and bookkeeper
  • Degree in accounting