COVID-19 Training For Tellers And Branch Management

Authorized OSHA Outreach Trainer Michele Mathews will show your branch employees how to stay safe and reduce risk in your banking institution. By registering all your branch employees, you can create a foundation of common practices, terminology, and documentation. And employees will feel more comfortable knowing their colleagues have received comprehensive training in safety protocols.

Topics Covered

  • Reduce worker absenteeism
  • Limit business interruptions
  • Establish common vocabulary and expectations
  • Reduce liability
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Tellers (22 min) and Senior Branch Employees (27 min)

Training Overview

CDC-based guidance so your institution can open as SAFELY as possible to the public.

From wiping down keypads to taping off six-foot perimeters, authorized OSHA outreach trainer Michelle Mathews will show your employees how to stay safe and help your institution:

  • Reduce worker absenteeism
  • Limit business interruptions
  • Establish common vocabulary and expectations
  • Reduce liability

Topics Covered:

  • Social Distancing
  • Masks
  • Commuting
  • Social Distancing and Mask Signage
  • Pre-Visit Customer Communication
  • Customer Appointments
  • Occupancy Limits
  • Uncooperative Customers
  • Pre-Disinfection Cleaning
  • Eye Protection
  • Teller Station Adjustments
  • Plexiglass Wellness Barriers
  • Safe Notary Practices During COVID-19
  • Drive-Through Notary Services
  • Video-Conference Notary Services
  • Coughing and Sneezing
  • Self Health Evaluations
  • Taking Temperatures At Work
  • Protocols for Taking Temperatures
  • How To Use Temporal Thermometers
  • Hand Washing and Drying Procedures
  • Hand Sanitizing
  • Tainted Hand-Sanitizer Warning
  • Hand Hygiene Signage
  • ATMs and Other High Touch Areas
  • Drive Throughs
  • Phones and Tablets
  • Light Switches and Handles
  • Keyboards, Screens, and Laptops
  • Key Cards and Keys
  • Counters, Floors, and Other Surfaces
  • Bathrooms
  • Food and Eating Areas
  • Office Equipment and Shared Supplies
  • Ventilation
  • Consistency and Frequency
  • Elevators and Public Spaces
  • Deliveries
  • Staggered Work Times
Recommended Audience
Who Should Attend?
  • All bank tellers and branch employees
What's included
Training includes
  • Certificate of Attendance

Expert Presenter

Michele A. Mathews
  • Founder of Mathews’ HR & Safety Consulting
  • Previously Director of Corporate Human Resources and Corporate Risk Mitigation and Safety Compliance Officer for a mid-sized senior living organization
  • Worked as a Safety and HR Manager for twelve years in the General Industry and Commercial Construction Industry
  • OSHA Authorized Trainer
  • Authorized BLS, CPR, AED, and FA Trainer for the American Red Cross
  • ALF Core Certified
  • Professional Human Resources (PHR) certification
  • Society for Human Resources Management Certified Professional (SHRM-CP)
  • AA in Psychology
  • BA in Human Resources Management
  • Enrolled in an MBA program with a concentration in Human Resources Management