Nationally recognized communication authority Jeannie Davis will share techniques to help you better hear customers’ messages and to help them pay attention to what you are saying. You will learn how to avoid miscommunications and ensure customers feel heard.
- What 14 powerful techniques can help you listen actively?
- How can you listen for ideas and not just words?
- How can reflective phrases help?
- What will overtones reveal?
- What barriers to active listening should you avoid?
- How can you encourage customers to listen?
Who Should Attend?
APPROVAL AND VALIDITY
- 1.0 HRCI, 1.0 SHRM
- Certificate of Attendance
- All resources and training materials
- President of Now Hear This, a communications training company located in Aurora, Colorado
- Influential speaker and trainer
- Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
- Contributing author in Real World Customer Service Strategies That Work
- Active 26-year member of the National Speakers Association (NSA)
- Chairperson for the Aurora Commission for Older Adults (OCFOA)
- Secretary of the Board of Directors for Open Door Youth Gang Alternatives