Nationally recognized communication authority Jeannie Davis will guide you in communicating in the way your customers want to hear your message. They will be more receptive, making your conversations positive and successful.
- What are the differences between visual, auditory, and kinesthetic preferences?
- What word clues can help you identify preferred communication styles?
- How can you understand the listening language of another person?
- How should you match what you say to how others prefer to listen?
Who Should Attend?
APPROVAL AND VALIDITY
- 1.0 HRCI, 1.0 SHRM
- Certificate of Attendance
- All resources and training materials
- President of Now Hear This, a communications training company located in Aurora, Colorado
- Influential speaker and trainer
- Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
- Contributing author in Real World Customer Service Strategies That Work
- Active 26-year member of the National Speakers Association (NSA)
- Chairperson for the Aurora Commission for Older Adults (OCFOA)
- Secretary of the Board of Directors for Open Door Youth Gang Alternatives