Nationally recognized communication authority Jeannie Davis will explain the importance of attitude in customer interactions. You will learn how to provide positive service even in difficult times.
- How can you accept responsibility for every interaction?
- How do your interactions reinforce your organization’s mission and values?
- How can you convert negative thoughts into positive thoughts?
- What positive words and phrases can you use?
Who Should Attend?
APPROVAL AND VALIDITY
- 1.0 HRCI, 1.0 SHRM
- Certificate of Attendance
- All resources and training materials
- President of Now Hear This, a communications training company located in Aurora, Colorado
- Influential speaker and trainer
- Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
- Contributing author in Real World Customer Service Strategies That Work
- Active 26-year member of the National Speakers Association (NSA)
- Chairperson for the Aurora Commission for Older Adults (OCFOA)
- Secretary of the Board of Directors for Open Door Youth Gang Alternatives