Customer Service 101: Positive Self-Portrait: How Does Your Customer See You?

Nationally recognized communication authority Jeannie Davis will explain how you can discover and embrace your individual personal relationship values and portray them to your customers.

  • Posture/Body Language
  • Inflection
  • Courtesy
  • Tonality/Volume
  • Understandability
  • Rate of Speech
  • Extra Mile
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Training Overview

How do your customers see you? Paint a flattering portrait for them.

Customers are quick to visualize the person on the other end of the phone line. You need to demonstrate characteristics that create a positive, memorable image.

You can use the word PICTURE to remember the attributes of a self-portrait that everyone will remember with pleasure:

  • Posture/Body Language
  • Inflection
  • Courtesy
  • Tonality/Volume
  • Understandability
  • Rate of Speech
  • Extra Mile
Recommended Audience
Who Should Attend?
  • Business owners
  • Clinical staff
  • Operations managers
  • Contract managers
  • Contract administrators
  • Supplier relationship managers
  • Procurement managers
  • Employee relations staff
  • Division supervisors
  • Supervisors
  • Executive directors
  • Senior management
  • Managers
  • Development staff
  • Program directors
  • Community engagement professionals
  • Customer service representatives
  • Call center employees
  • Anyone interested in customer service
  • This program has been approved for 1.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
  • This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP.
What's included
Training includes
  • 1.0 HRCI, 1.0 SHRM
  • Certificate of Attendance
  • All resources and training materials

Expert Presenter

Jeannie Davis
  • President of Now Hear This, a communications training company located in Aurora, Colorado
  • Influential speaker and trainer
  • Award-winning author of Beyond Hello, A Practical Guide For Excellent Telephone Communication and Quality Customer Service
  • Contributing author in Real World Customer Service Strategies That Work
  • Active 26-year member of the National Speakers Association (NSA)
  • Chairperson for the Aurora Commission for Older Adults (OCFOA)
  • Secretary of the Board of Directors for Open Door Youth Gang Alternatives