Difficult Conversations About Bias, Masks, Hygiene, And More: Step-By-Step Guidance For Financial Institutions

Human resources expert Jenni Stone will share scenarios that require intervention, tips for approaching them, and sample language you can use to say the things that may be hard to hear.

What You'll Learn

  • How should you talk with employees who refuse to wear masks?
  • What techniques work for handling difficult employees and disruptive behaviors?
  • What approach is most effective for having difficult conversations online?
  • How should you address personal habit and hygiene issues?
  • How can you broach race, bias, and microaggressions?
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INFORMATION
Training Overview

Address concerns about team members candidly. Learn how to have difficult conversations without heartache.

Financial institutions have high standards for employee behavior, from keeping the workplace safe and equitable to making a positive impression on clients and members. Requiring employees to follow the rules can lead to some difficult conversations. The COVID-19 pandemic has brought even more consternation and need for confrontation.

You can approach these conversations with a strategic mindset. By understanding the difficult situations you might encounter, you are able to lessen the blow and prepare to handle the reactions that follow.

  • How should you talk with employees who refuse to wear masks?
  • What techniques work for handling difficult employees and disruptive behaviors?
  • What approach is most effective for having difficult conversations online?
  • How should you address personal habit and hygiene issues?
  • How can you broach race, bias, and microaggressions?
Recommended Audience
Who Should Attend?
  • Human resources professionals
  • Branch managers
  • Operations managers
  • Safety managers
  • Employee relations staff
  • Supervisors
  • Chief executives
  • Board members
  • Financial institution counsel
  • Senior management
  • Managers
What's included
Training includes
  • Certificate of Attendance
  • All resources and training materials
About

Expert Presenter

Jenni Stone
  • Dual-certified: Professional in Human Resources (PHR) and SHRM Certified Professional (SHRM-CP)
  • SHRM Spartanburg and Society for Human Resources Management
  • Active in South Carolina SHRM State Council, Greenville SHRM, and Society of Human Resources Management
  • Frequent speaker at professional human resource meetings and conferences across the country
  • Master’s Degree in HR Management at professional human resource meetings and conferences across the country.