Sara Hentges, AAP, has over a decade of experience in the banking and financial services industry. Her primary responsibilities at UMACHA are overseeing the Compliance Team, completing ACH audits, risk assessments, additional compliance services, and engaging members in compliance- based education. Prior to starting with UMACHA in 2018, Sara served as the customer service manager for a community bank. Her main focus included customer service and deposit operations, with a specialization in ACH, RDC, wires, cash management, and online and mobile services. She was also the subject matter expert on several federal regulations, rules, and guidelines.