Emails and chats alienating colleagues and customers? Discover protocols for professional communication.

COVID-19 ushered in an era of more electronic communication, forcing people to rely on email and chat messaging at record levels. Quick questions for your colleague who sat at the next desk and phone calls with customers have transformed into written dialogues. As these habits persist, now is an ideal time for you to up your email and chat game.

Writing professional email messages and managing text-based chat conversations are essential business skills. You need to apply best practices to communicate clearly and make a positive impression on customers, clients, and coworkers. These habits project professionalism and respect, leading to promotions, raises, sales, and achieving your career goals.

• How should you format professional emails?
• What is the proper use of a variety of important email fields?
• How can you maximize the value of your email communications?
• What ten practices will enhance your text-based conversations?
• How can you improve live chat productivity, speed, and professionalism?
• How do active listening skills impact your chat messaging experience?

• Anyone who communicate via email and chat at work
• Business owners
• Clinical staff
• Operations managers
• Contract managers
• Contract administrators
• Supplier relationship managers
• Procurement managers
• Employee relations staff
• Division supervisors
• Supervisors
• Executive directors
• Senior management
• Managers
• Development staff
• Program directors
• Community engagement professionals
• Customer service representatives
• Call center employees
• Anyone interested in customer service
• Human resources professionals
• Training staff

• This program has been approved for 1.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
• This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP.