Customer Service in Higher Education
Higher education professional Dr. Lori Vaden will detail the importance of customer service in colleges and universities. You will learn the specific changes you can make in your institution to delight your stakeholders.
What You'll Learn
- How does customer service apply to higher education?
- Who are the customers at institutions?
- How does customer service affect the college as a whole?
- What common customer service problems must you avoid?
- What staff members should focus on delighting customers?
- How can your institution provide exemplary customer service?
On-Demand
Regular price
$229.00
Regular price
Sale price
$229.00
Unit price
per
INFORMATION
Training Overview
Recommended Audience
Who Should Attend?
- Owner and President of GV Strategic Consulting
- Consultant for higher education organizations and businesses
- Writer and instructor
- Worked in higher education for over 20 years in all areas of academic affairs and student services at community colleges, universities, and military education centers
- Bachelor’s degree in Business Administration from St. Martin’s College
- Master’s degree in English from East Carolina University
- Ph.D. in Education from Northcentral University