Customer Service in Higher Education

Higher education professional Dr. Lori Vaden will detail the importance of customer service in colleges and universities. You will learn the specific changes you can make in your institution to delight your stakeholders.

What You'll Learn

  • How does customer service apply to higher education?
  • Who are the customers at institutions?
  • How does customer service affect the college as a whole?
  • What common customer service problems must you avoid?
  • What staff members should focus on delighting customers?
  • How can your institution provide exemplary customer service?
Skip to product information
1 of 1
On-Demand
Option
Regular price $229.00
Regular price Sale price $229.00
Sale Unavailable
View full details
INFORMATION
Training Overview

Do you offer excellent customer service to students? Learn the secrets that will help your institution.

In light of continuing decline in college enrollment, colleges and universities are facing an urgent call to action. As decision day looms, it's imperative for institutions to prioritize student recruitment, retention, and satisfaction like never before.


In today's competitive landscape, as students question the return on investment, improving customer service is critical for higher education institutions to retain students, to receive adequate funding, and to thrive as organizations.


Educational institutions have just as much incentive as any traditional business to deliver stellar customer service. Students, families, and other stakeholders need to feel welcomed, included, and at home.


Everyone on campus plays a role in student recruitment and retention; therefore, everyone must provide excellent customer service.

  • How does customer service apply to higher education?
  • Who are the customers at these institutions?
  • How does customer service impact the college as a whole?
  • What common customer service problems must you avoid?
  • What staff members should focus on customer service?
  • How can your institution provide exemplary customer service?
Recommended Audience
Who Should Attend?
  • Presidents
  • Chancellors
  • Provosts
  • Vice presidents
  • Vice provosts
  • Deans
  • Associate and assistant deans
  • Academic department chairpersons
  • Faculty development staff
  • Diversity and equity professionals
  • Student affairs professionals
  • Faculty
  • Registrars
  • College recruiters
  • College admission administrators
About

Expert Presenter

Lori Graham Vaden
  • Owner and President of GV Strategic Consulting
  • Consultant for higher education organizations and businesses
  • Writer and instructor
  • Worked in higher education for over 20 years in all areas of academic affairs and student services at community colleges, universities, and military education centers
  • Bachelor’s degree in Business Administration from St. Martin’s College
  • Master’s degree in English from East Carolina University
  • Ph.D. in Education from Northcentral University