Operations Management Certification

Your Operations Are Leaking Profit. It's Time to Fix the System.

Justin Bateh, PhD Justin Bateh, PhD
Are your operations a source of constant firefighting and wasted resources? This certification provides a modern framework to transform your operational chaos into a competitive advantage. Move beyond reactive problem-solving and learn to strategically design, innovate, and lead your processes, supply chain, and teams for maximum efficiency and quality.

Here's What You Can Expect From the Course

Stop letting inefficient processes and supply chain bottlenecks erode your bottom line. This program provides a systematic approach to building a truly high-performance operation. You will move from managing day-to-day problems to architecting the systems that drive strategic growth and competitive advantage.

WHAT YOU'LL BUILD A Lean and Agile Operational Engine To drive efficiency, reduce waste, and build a foundation for continuous improvement and innovation.
  • A process map of your key operations to identify and eliminate bottlenecks
  • An integrated supply chain strategy that includes smart inventory techniques
  • A modern Quality Management System (QMS) to ensure consistent product and service quality
  • A framework for aligning your entire operational strategy with your core business goals
WHAT YOU'LL ELIMINATE Wasteful Spending and Reactive Firefighting By replacing outdated practices and guesswork with data-driven decision-making and strategic foresight.
  • Inefficient processes that lead to rework, delays, and excess costs
  • Supply chain disruptions through better risk management and supplier relationships
  • Quality control issues that result in customer dissatisfaction and reputational damage
  • The constant state of reacting to problems instead of proactively designing solutions
WHAT YOU'LL GAIN The Skills to Lead Operational Transformation Becoming a strategic leader who can motivate teams, manage change, and drive operational excellence.
  • The ability to analyze complex operational challenges using case studies and simulations
  • Transformational leadership techniques to build a high-performance, change-ready culture
  • A proven change management process to ensure smooth and successful implementation of new initiatives
  • The strategic perspective to use operations as a key driver of competitive advantage and growth

Your Instructor

Justin Bateh, PhD
ABOUT —

Justin Bateh, PhD
  • Operations management thought leader
  • Authored two books and contributed 13 articles to prestigious journals

Justin Bateh is an award-winning professor with 21 years of experience in business, education, and consulting. Currently a Florida State College in Jacksonville faculty member, he teaches operations, statistics, and strategic management courses. Justin has been recognized with 8 distinguished awards for excellence in teaching and instruction. He has published 2 books and 15+ papers in peer-reviewed journals and has been cited by other scholars over 600 times. Justin was appointed Courtesy Research Professor at the University of Florida College of Medicine. Before becoming an academic practitioner, Justin spent twelve years in various management roles at InforMED, including Chief Operations Officer (COO), overseeing all aspects of the company’s operations to deliver medical education programs to over 800,000 physicians and healthcare workers nationwide and large entities such as the Mayo Clinic and the Cleveland Clinic. Justin completed his undergraduate studies at the University of North Florida. He also received an MBA from Nova Southeastern University, an MS in operations management from the University of Arkansas, a doctorate in business administration (DBA) from Walden University, and a doctorate (Ph.D.) in operations management from the University of Sunderland. He completed a post-graduate specialization in applied statistics from Penn State University. Justin is also a Certified Lean Six Sigma Master Black Belt (MBB), and Certified Project Management Professional (PMP®).

All Inclusive

The Operations Management Certification, both on demand or live, comes with the following.

  • 📚

    Two Year Course Access

    The on-demand video training available 24/7 for 2 full years
  • 📋

    Templates & Tools

    Downloadable documents, checklists, templates, and forms
  • 🎓

    Certification Exam

    One exam attempt included. Credentials valid for 2 years
  • 🎯

    Small, Customized Classes

    Live sessions tailored to participant needs—never generic

Course Outcomes

    • Align Operations with Business Strategy
    • Design and Optimize Lean and Agile Processes
    • Enhance Supply Chain Effectiveness
    • Strengthen Quality Control Systems
    • Lead High-Performance Operational Teams

Course Dates

  • Learn at your own pace – On Demand
  • There are no live dates currently planned, send us email if you are interested.

Format

  • 5 Sessions
  • 60 Minutes Each

Credits

HRCI Recertification Provider Badge
This program has been approved for general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
SHRM Recertification Provider Badge
This program is valid for PDCs for the SHRM-CP or SHRM-SCP.

Outline

This five-day certification provides a comprehensive toolkit for modern operations management. We begin by aligning operational foundations with overarching business strategy. We then move through process innovation, supply chain integration, and quality management, culminating in a session on the leadership skills required to drive operational excellence.

Session 1: Foundations of Modern Operations Management

  • Explore the evolving landscape of operations and its strategic importance
  • Learn to align operational practices with overarching business strategy
  • Analyze real-world scenarios through interactive case studies

Session 2: Process Innovation & Agile Optimization

  • Master process mapping, analysis, and innovation design
  • Apply lean and agile management principles to reduce waste and increase efficiency
  • Compare and contrast continuous versus disruptive improvement models

Session 3: Integrated Supply Chain Management

  • Dive into advanced supply chain concepts from procurement to logistics
  • Implement smart inventory techniques to optimize stock levels and reduce costs
  • Build sustainable, collaborative supplier relationships

Session 4: Quality Management in a Modern Context

  • Apply the principles of contemporary quality control and assurance
  • Design and implement effective quality management systems (QMS)
  • Use statistical and analytical tools to monitor processes and drive continuous improvement

Session 5: Leadership & Human Dynamics in Operations

  • Develop transformative leadership skills to motivate and guide operational teams
  • Cultivate high-performance, change-ready teams that embrace innovation
  • Learn a framework to confidently navigate and lead operational change

Key Tools & Resources Included

The Defensible Documentation Toolkit

A bundle of templates and cheat sheets to help you write clear, factual, and legally-sound performance documentation.

Manager's "Red Flag" Phrases Guide

Learn to identify key employee phrases that signal serious legal risks related to ADA, FMLA, and harassment.
RECOMMENDED AUDIENCE

Who Should Attend?

  • Operations managers
  • Supply chain managers
  • Production managers
  • Quality assurance managers
  • Process improvement specialists
  • Project managers
  • Logistics managers
  • Inventory managers
  • Purchasing managers
  • Operations analysts
  • Operations excellence managers
  • Business operations coordinators
  • Operations strategy managers
  • Operations improvement specialists
  • Business analysts
  • Strategic planners
  • Financial analysts
  • Marketing managers
  • Human resources managers
  • Sales managers
  • Information technology managers
  • Business development managers
  • Customer service manager

Why CareerLearning?

  • ✔

    Learn from Industry Experts

    Courses are led by professionals with real-world experience, ensuring you gain practical insights and skills.
  • ✔

    Focus on Practical Skills

    The learning approach emphasizes skills-based education, enabling you to immediately apply what you learn to your career.
  • ✔

    Tailored to Industry Needs

    Programs specifically designed for various sectors like Education, HR, and Nonprofit, addressing industry-specific challenges and regulations.
  • ✔

    Enhance Career Growth

    Courses designed to help professionals advance their careers, improve their knowledge, and make a greater impact in their organizations.
  • ✔

    Flexible Learning Options

    Both live and on-demand options available, learn at a pace and time that suits your schedule.
  • ✔

    Potential for Certifications

    Leading certifications and third-party accreditations to help you showcase your achievements.
  • ✔

    Access to Valuable Resources

    Course materials and resources provided to support your learning and implementation of new skills.
Operations Management Certification
On-Demand
Certification

5 Sessions 60 Minutes Each

$999.00
$999.00
Sale Unavailable
On Demand Recordings Only (Available now)
$999
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What You'll Receive:

  • ✔️ On-demand access for one year
  • ✔️ PDF slides + course resources & links
  • ✔️ Certificate of completion
  • ✔️ One certification exam