How To Handle Difficult People At Work

Business etiquette and communications expert Nisha Trivedi will help you understand the key principles of business etiquette and communication and how to navigate challenging situations smoothly. You will learn how to address professional dilemmas, including the unique challenges with meetings and remote/hybrid work.

What You'll Learn

  • How can you address problem behaviors politely and directly?
  • What should you do when you encounter rude meeting attendees?
  • How can you navigate common challenges like back-to-back meetings?
  • How can you be a considerate meeting host and attendee?
  • What strategies can help overcome the interpersonal challenges of remote work?
  • How can you make a positive first impression?
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INFORMATION
Training Overview

Your Rude Coworkers. Discover new strategies to handle difficult interactions.

New-year blues or winter doldrums are making your colleagues more irritable than ever. Inconsiderate office behaviors, rude meeting attendees, and challenging conversations with coworkers seem to be getting even worse in 2024.


You need new strategies to handle the wide range of tricky interpersonal situations you encounter in the workplace, enabling you to maintain strong professional relationships and maximize productivity. It is possible to work with even the most difficult people effectively and
harmoniously. 

  • How can you address problem behaviors politely and directly?
  • What should you do when you encounter rude meeting attendees?
  • How can you navigate common challenges like back-to-back meetings?
  • How can you be a considerate meeting host and attendee?
  • What strategies can help overcome the interpersonal challenges of remote work?
  • How can you make a positive first impression?
Recommended Audience
Who Should Attend?

Everyone who interacts with others at work

APPROVAL AND VALIDITY
Credits
  • This program has been approved for 1.0 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
  • This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP.
What's included
Training includes
  • 1.0 HRCI, 1.0 SHRM
  • Certificate of Attendance
  • All resources and training materials