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Nationally recognized communication authority Jeannie Davis will share the secrets of pleasing customers during phone calls, even when they have complaints. Key Takeaways How should you answer the phone and screen calls? What are the best techniques for responding to...

Higher education professional Dr. Lori Vaden will detail the importance of customer service in colleges and universities. You will learn the specific changes you can make in your institution to delight your stakeholders. What You'll Learn How does customer service...

Legal expert Dr. Jim Castagnera will walk you through the many laws that govern data privacy. You will learn how to meet their requirements in your organization. What You Will Learn What is today’s legal landscape for data privacy and...

12-02 to 12-06-2024 3:00 PM EST or 02-10 to 02-14-2025 3:00 PM EST or 04-07 to 04-11-2025 3:00 PM EST Fundraising accounts for a significant portion of nonprofit budgets. Unfortunately, it is not a predictable source of nonprofit revenue. As...

Seasoned HR expert Jenni Stone will provide you with an in-depth analysis of this crucial development and how it affects your HR department. What You'll Learn A recap of the U.S. Department of Labor’s announcement and its significance Historical context,...

12-12-2024 11:00 AM EST. The Department of Labor has recently updated its employee classification rules under the Fair Labor Standards Act (FLSA), impacting millions of workers. The new regulations raise the salary thresholds for overtime exemptions, which means many employees...

Human resources expert Suzanne Lucas will reveal how you can use AI legally for HR purposes. You will learn the specific actions to take immediately and discover how to prepare for future technological and legal developments. What You'll Learn What...

HR expert Jenni Stone will provide insights into the latest EEOC guidance on workplace harassment, highlighting the importance of ensuring compliance with the new directives. Gain a comprehensive understanding of how to effectively eliminate harassment and discrimination in your workplace,...

In today's rapidly evolving financial landscape, electronic banking has become a cornerstone of modern banking operations. With individuals and businesses increasingly seeking convenient, secure ways to manage their finances, financial institutions must remain competitive. By becoming a Certified Electronic Banking...

Electronic spreadsheets are most useful for organizing and analyzing numerical data, performing calculations automatically, creating charts and graphs, and tracking trends, particularly when dealing with budgets, financial planning, and data comparisons; essentially, any situation where you need to manipulate and...

Electronic spreadsheets are most useful for organizing and analyzing numerical data, performing calculations automatically, creating charts and graphs, and tracking trends, particularly when dealing with budgets, financial planning, and data comparisons; essentially, any situation where you need to manipulate and...

03-17 to 03-21-2025 12:00 PM EST Providing high-quality employee benefits and related services to employees is a year-round endeavor. During open enrollment and employee benefit planning season, however, employee benefits professionals are especially busy. A variety of filing requirements, privacy...

Aggressive and hostile interactions by unruly parents and outsiders can lead to crippling burnout, decreased morale, and even staff turnover. This toxic environment not only harms your employees but also hinders your school's ability to provide a quality education. These...

Human resources expert Jenni Stone will help you overcome much of the fear and turmoil you face when deciding to terminate an employee and must break the bad news. You will learn how to adhere to the law, support your...

Schools nationwide are facing challenges related to staff social media usage. The line between professional and personal online activity can blur, leading to potential legal issues such as disciplinary actions being challenged in court, employee privacy concerns, and even First...

12-09 to 12-11-2024 11:00 AM EST or 02-03 to 02-05-2025 11:00 AM or 04-01 to 04-03-2025 12:00 PM EST 3 Live Sessions. Each 60 Minutes. Employment laws and regulations are constantly changing, as are interpretations of existing and new HR...

Human Resources expert John A. Rubino will discuss the most critical executive compensation principles and detailed design elements. You will learn how to create an executive compensation plan that motivates organizational leaders, avoids criticism from other stakeholders, and adheres to...

03-10 to 03-14-2025 1:00 PM EST or 05-19 to 05-23-2025 1:00 PM EST You know better than anyone how many hats an executive director must wear. It takes a wide range of knowledge and experience to succeed. The Executive Director...

02-25 to 03-04-2025 1:00 PM EST The FLSA is the most comprehensive and complex of all employment laws. It covers virtually every employer, with different rules for many employees, classifications, and pay plans. One size (not even several sizes) does...

Higher education attorney Melissa Carleton will discuss privacy compliance in a way that follows the law and your institution’s ethic of care. You will learn how to treat students’ information consistently with your mission and in accordance with FERPA. What...

Expert Rick Verstegen will talk about privacy compliance in a way that both follows the law and your school’s ethic of care. You will learn how to treat students’ information in accordance with FERPA in the age of AI.  What...

02-25 to 02-26-2025 1:00 PM EST Passing a financial institution's regulatory examination or audit requires more than acceptable performance. In addition, it requires preparation prior to the examination or audit. Examinations of financial institutions vary depending on whether the institution...

Regulatory compliance expert Michael Christians will lead this informative session on the latest updates to flood insurance purchase requirements and how to ensure compliance. What You'll Learn Understand the intricacies of flood insurance Use of the Standard Flood Hazard Determination...

12-03-2024 11:00 AM EST. Teachers and staff in schools rely heavily on FMLA leave. Whether it is long-term leave or intermittent leave, the FMLA provides significant benefits to your employees. However, from the perspective of the school employer, not only...